Many times the cause of skipped stitches can be traced back to encoder o-rings that are old. They will last up to 5 years but in a high-sunlight environment I have seen them disintegrate in just 10 months. If the machine only skips on “regulate” but the manual speed mode the stitching looks fine, it could be the encoder o-rings. We always put on a new pair during each tune-up.
Hi, this is Andrew. As of March 1, 2018 I am now working at Gammill HQ in Missouri.
The areas I previously served as a dealer has been split into 2 areas. This means that there's much better coverage and (wo)man power to serve you all... what previously was just 1 person is now being done by 6 people. This means shorter service call wait times, faster order shipping, less likely to get voicemail when you need to talk to someone, etc.
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